FAQ’s
Frequently Asked Question
What Shipping Methods Are Available?
We offer various shipping options through UPS, DHL, and USPS to accommodate your needs:
• UPS
• Ground: Reliable domestic service with specific time frames.
• USPS:
• Economy: Economical option for non-urgent shipments.
• Ground: Consistent domestic delivery.
• Priority: Expedited service for quick deliveries.
Selection depends on location and order specifics. Contact customer service for assistance in choosing the right shipping method.
What are shipping times and costs?
Complimentary ground shipping within 1 to 7 business days
Next-day and Express delivery options also available
What payment methods can I use?
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
What is your exchanges, returns and refunds policy?
At Reviving Crowns Solutions, we are committed to ensuring the satisfaction of our customers with their purchases. However, due to the sanitary nature of our beauty products, we are unable to accept returns or offer refunds once a product has been shipped.
Company Error:
• If an error is made by Reviving Crowns Solutions, such as receiving an incorrect or damaged item, please contact our customer service within 24 hours of receiving your package. We will document the error and immediately take steps to rectify the situation, which may include a replacement or refund as appropriate to the specific case.
Customer Error:
• If an order is shipped to an incorrect address due to customer error, the customer will be responsible for the cost of reshipping the product. To address this issue, please contact our customer service team as soon as possible to open a claim. We will guide you through the process of rectifying the error, including arranging for reshipment at the customer’s expense.
For all concerns and error reports, please reach out to our customer service team. Our goal is to ensure that your experience with Reviving Crowns Solutions is positive and satisfying, even in situations where issues arise.
What is shipping protection at check out?
At Reviving Crowns Solutions, we understand that your purchases are more than just transactions; they’re investments in your beauty and well-being. That’s why we offer Shipping Protection, a service designed to safeguard your order from the moment it leaves us to the moment it reaches you.
For an additional fee at checkout, Shipping Protection provides:
• Comprehensive Coverage: Protects against transit mishaps, including damage, loss, or theft.
• Streamlined Support: Should any issue arise, our dedicated team is on standby to ensure a swift and satisfactory resolution, whether that be a replacement or refund.
• Confidence in Your Purchase: Choose Shipping Protection to shop with the assurance that we’re looking out for you every step of the way.
To add Shipping Protection, simply opt-in at checkout. The cost is calculated based on your order’s value, designed to be minimal for the peace of mind it provides.
Should you need assistance under Shipping Protection, please contact our customer service without delay. We’re here to protect your purchase and ensure your satisfaction.
Thank you for trusting Reviving Crowns Solutions. Here’s to shopping with confidence and heart.